Repair Assistance - Live Mercedes-Benz Certified Technician

Are you having trouble with your Mercedes-Benz repair? Need step by step instructions? Reach out to a Mercedes-Benz Certified Technician.

What are the certification requirements?

The technicians who work for us must pass an manufacturer certification test in their specialty. Or, if a technician is a master technician, he or she must pass a group of tests in a series. A master technician must also have two years of documented hands-on work experience.

For automobiles, a master tech must pass eight tests for the master status. For collision repair, a tech must pass four tests in the series. The A series for automobiles and light trucks include:

  • Engine repair
  • Automatic transmission/transaxle
  • Manual drivetrain and axles
  • Suspension and steering
  • Brakes
  • Electrical/Electronic system
  • Heating and air conditioning
  • Engine performance

The ninth test in the series is for light vehicle diesel engines and that test is not required to become a master technician.

All master techs must recertify every five years.

What's included?
  • 15 minutes live assistance from a Mercedes-Benz certified Technician.
  • Mercedes-Benz tailored step by step instuctions of your repair. Where applicable.
  • Suggestions on parts needed, saving you time and money on ordering incorrect or unneeded parts.
  • Advice on avoiding common pitfalls.

What are the next steps?
  1. After making your purchase, email or call (386) 274-4775 ext 5230 to schedule your call.
  2. Include the VIN number of the vehicle the repairs will be made on.
  3. Provide a brief description of the problem.

What's the fine print?
  • Our technicians can only provide support for genuine OEM Mercedes-Benz parts. Aftermarket or performance upgrades are not supported.
  • We are not responsible for any personal or property damage caused from assistance provided.